This Is A Job For...
AT-HOME CUSTOMER SERVICE TEAM MEMBER
Spring into action from the comfort of your own home as you help Asurion — the global leader in technology protection services — in our mission to provide more than 70 million consumers worldwide with best–in–class, next day device replacement as well as other vital, time–sensitive solutions.
Get ready to soar!
With Asurion you will be an employee (not an independent contractor), work a set week–to–week schedule, earn an hourly pay rate, receive paid training and rely upon easily accessible support whenever you need it.
What the job involves:
Handling inbound calls from customers regarding wireless handset insurance claims, roadside assistance requests from wireless customers and/or other Asurion protection services.
Required Qualifications:
- At least 1 year of customer service, retail or call center experience
- Excellent customer service and communication skills
- PC literacy (Windows, web navigation), 25–35 WPM typing skills and accurate data entry ability
Full–time and Part–time openings are available and exact schedules will be discussed with each candidate, but evenings and weekends will typically be required. You must be able to work at your computer throughout your entire shift (minus short breaks and a lunch period) while maintaining a noise and distraction–free environment.
Required Equipment:
- PC running Windows XP/Vista with sound card, headset jack or external speakers, 10/100 Ethernet and at least two USB 2.0 ports.
- High-speed, hard-wired broadband internet connection (see below for details)
- Corded phone connected directly to your hard-wired analog phone line in one of the following area codes: 303, 615, 713, 719, 720, 970
- Telephone Headset
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Broadband Internet Access
- A high speed internet connection that must be able to consistently provide download speeds of 768 KB download and 256 KB upload. This must be a hard wired service such as DSL/Cable/Fiber; wireless service or satellite broadband services are not acceptable.
- Personal Computer $500-$600
- ISP Connection $35-$70
- Additional Phone Line $14-$35
- Land Line Telephone $25
- Headset $35-$60
- I-9 Notarization $5-$7
- ISP Connection $35-$70
- Additional Phone Line $14-$35
Start-up Costs
Recurring Costs - Monthly
Asurion is an Equal Opportunity Employer M/F/D/V.